HzO.me is an independent casino review project run by a small, distributed team. We work mostly online, but we do have a base for legal and business correspondence in Canada.
If you have questions about our reviews, want to report an issue with a casino, or you’re interested in working with us, you can reach us through the details below.
General Enquiries
For any general questions about our content, reviews, or methodology:
- Email: [email protected]
We use this inbox for player questions, feedback on our articles, and suggestions for new casinos to review.
Editorial & Corrections
If you’ve spotted an error, think some information is outdated, or want to share additional details about a casino we’ve covered:
- Email: [email protected]
- Attn: James Holloway, Managing Editor
We take fact-checking seriously. If something needs to be updated or clarified, we prefer to hear about it directly.
Partnerships & Media
For affiliate partnerships, media enquiries, interviews, and business-related questions:
- Email: [email protected]
- Attn: Ethan Cole, Founder & Lead Gambling Analyst
Please include basic information about your brand, licence, main markets, and how you’d like to work with us. We only consider partnerships with licensed operators.
Our Office Location
Our core team works remotely across Europe and North America. For legal correspondence and official mail, our contact address is:
HzO Media
Harbour Square Offices, Suite 804
88 Queens Quay West
Toronto, ON M5J 0B8
Canada
Please note that this is an office address, not a walk-in visitor centre. In-person meetings are by prior arrangement only.
Phone
For time-sensitive business enquiries you can reach us by phone during normal business hours (Monday–Friday, 9:00–17:00, Eastern Time): +1 (416) 555-2743
Email is still the best way to reach the right person on the team, but we keep a phone line available for partners and formal matters.
Responsible Gambling & Complaints
We are not an operator and we don’t handle player accounts or payments. If you have a dispute with a casino, you should always contact their support first and, if needed, their regulator or ADR service.
However, if your experience with a casino we list on HzO.me strongly contradicts our review, you can let us know at [email protected]. Real player stories help us decide when a review needs to be revisited or when a casino should be downgraded or removed.